Real-time TV display
A large waiting-room screen with current calls, waiting list and clear visual signaling.
Queue Management System · TAP Que by IGAL
A faster, clearer and calmer waiting room.
TAP Que by IGAL is a modern digital queue management system for clinics, medical offices, laboratories and service centers — with a real-time TV display, doctor/admin panel, QR access, paperless digital tickets and detailed reports.
Real-timeTV display
Paperlessdigital ticket
MK / ENlanguage support
NOW CALLING
A-027
Doctor 2
Waiting14
NextB-021
StatusLive
TAP Que
Your number
B-031
Ahead of you03
05.05.202612:43
✓ Get Ticket
🔔 Ding-dong call
📄 QR ticket
📊 CSV export
Key features
Everything you need for an organized waiting room.
The queue management system is built for practical everyday use: entrance tablet, reception desk, doctor panels and a large TV screen for patients or customers.
Digital ticket via QR
The patient scans a QR code and takes a number without a complicated process.
Admin / staff panel
Doctors or staff log in with a PIN, call the next patient and control whether they are accepting new patients.
Thermal printer
Optional ticket printing through a compatible thermal printer for reception or the entrance tablet.
ADS display zone
A TV display area for ads, announcements or informational content.
Detailed reports
Overview of served patients/customers, detailed statistics and CSV export for further analysis.
How it works
A simple flow from entry to call.
TAP Que reduces reception crowding and gives patients a clear view of when their turn is coming.
1
The patient takes a number
Via QR code or printed ticket, depending on your setup.
2
The queue updates automatically
Active doctors and the waiting list update without manual refresh.
3
The doctor/staff member calls
With one button, the next patient/customer is called and the TV display updates immediately.
4
Statistics are generated
At the end of the day you get an overview of served clients/patients, service duration and waiting time.
System screens
Designed for every role.
Entrance Tablet
Entrance screen with QR code, optional Print button and doctor selection when needed.
Desk PC
Reception screen with QR and printing, designed for desk staff.
Doctor Panel
PIN login, patient intake toggle, next call and recall.
TV Display
Full HD waiting-room display with live list, active call and information space.
Security
QR code with token protection against misuse.
The QR code is not static. It changes automatically and generates a new secure token, preventing ticket creation from outside locations or through an old saved QR code.
- Token is valid only for a limited time
- Automatic rotation
- Invalid access is blocked
- No manual reset required
Reports
Detailed statistics, not just numbers.
The daily overview helps track workload, number of served clients/patients, average service duration and waiting time per doctor or desk.
CSV Export • Daily / Monthly • Per Doctor
Pricing
Transparent pricing, no hidden costs.
Choose the queue management package that fits your organization. Annual subscription, with no hidden fees.
TAP Start
€150/ year
For a small medical office with one doctor.
- Up to 3 doctors
- TV display + Kiosk + Desk
- Daily reports
- CSV export
- Thermal printer
Recommended
TAP Clinic
€299/ year
For polyclinics with multiple doctors.
- 5+ doctors
- TV + Kiosk + Desk + Ad panel
- Daily / monthly reports
- Thermal printer
- Advertising panel
- Priority support
On‑prem
Custom
· one-time license
Local server in the clinic, without cloud.
- Unlimited doctors
- Local network · offline
- Custom branding
- On-site installation
- SLA by agreement
The TV display, Android tablet / kiosk and thermal printer are quoted separately — the price depends on your selected model and configuration.
TAP Que by IGAL
Want to see the system live?
Request a short presentation and we will show you how TAP Que can be configured for a clinic, medical office or service center.